Email-first. Self-service docs cover most pre-sale questions.
Response times are governed by your tier's SLA. We don't currently run a phone-tree or live chat — we run email, Slack (Standard+), and public documentation. The constraint here is a feature: a small founder-led team that responds personally beats a phone tree.
- Pilot inquiries / new business
pilot@fonteum.comDiscovery calls, pilot scoping, agreement walkthrough. Goes direct to founder. - Sales / Standard + Enterprise tiers
sales@fonteum.comRenewal questions, tier upgrades, contract scope changes. - Active customer support
support@fonteum.comPilot tier: 1 business-day response target. Standard tier: 4-hour business-hours target plus dedicated Slack channel. Enterprise: per signed agreement. - Security findings
security@fonteum.comAcknowledgment within 2 business days. Full disclosure protocol on the /security page. - Press / media inquiries
press@fonteum.comMethodology questions, dataset citations, journalist requests. - Data corrections
corrections@fonteum.comLogged in our public corrections log. We do not silently change historical figures.
Most procurement questions are already answered
Before emailing, the following pages cover what most procurement and engineering teams ask first:
- /methodology — how every published figure was computed
- /data-provenance — the per-record provenance contract
- /sources — every registered source family with refresh cadence + ToS notes
- /refresh-cadence — how stale a record can be at any tier
- /research — every shipped study with downloadable CSV/JSON
- /security — data scope, infrastructure, vulnerability reporting
- /sla — uptime + response-time targets per tier
- /terms — standard B2B terms; pilot agreements supersede